/* Balão de Suporte Prático Online - Estilo Profissional */
.ghost-chat-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 10000;
    font-family: 'Inter', sans-serif;
}

.ghost-chat-btn {
    width: 60px;
    height: 60px;
    background: #007bff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 4px 12px rgba(0,0,0,0.3);
    cursor: pointer;
    transition: 0.3s;
}

.ghost-chat-btn:hover { transform: scale(1.1); }

.ghost-chat-window {
    display: none;
    width: 320px;
    background: #fff;
    border-radius: 12px;
    box-shadow: 0 8px 25px rgba(0,0,0,0.2);
    position: absolute;
    bottom: 75px;
    right: 0;
    overflow: hidden;
    border: 1px solid #ddd;
}

.ghost-chat-header {
    background: #1e293b;
    color: #fff;
    padding: 15px;
    font-weight: 600;
    display: flex;
    justify-content: space-between;
}

.ghost-chat-body {
    padding: 15px;
    max-height: 450px;
    overflow-y: auto;
    background: #f8f9fa;
}

.ghost-opt {
    display: block;
    width: 100%;
    padding: 10px 12px;
    margin-bottom: 8px;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 6px;
    text-align: left;
    font-size: 13.5px;
    cursor: pointer;
    color: #334155;
    font-weight: 500;
}

.ghost-opt:hover { background: #f1f5f9; border-color: #007bff; }

.ghost-answer {
    font-size: 13px;
    color: #475569;
    padding: 12px;
    background: #fff;
    border-left: 3px solid #007bff;
    margin-bottom: 12px;
    display: none;
    line-height: 1.5;
    box-shadow: inset 0 0 5px rgba(0,0,0,0.05);
}

.contact-card {
    background: #e2e8f0;
    padding: 10px;
    border-radius: 6px;
    margin-top: 10px;
    font-size: 12px;
    color: #1e293b;
}